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Terms and Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

These terms and conditions set out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In these terms and conditions:

  • We’, ‘us’ or ‘our’ means NeuroptimaxLimited, a company registered in England and Wales under company number 11860487 with its registered office at Calls Wharf, 2 The Calls, Leeds, West Yorkshire, United Kingdom, LS2 7JU. Our VAT number is: GB 320 4435 46; and
  • You’ or ‘your’ means the person using our site to buy products from us.

If you don't understand any of these terms and conditions and want to talk to us about it, please contact us by: email: enquiries@neuroptimax.co.uk.

    • If you buy products on our site you agree to be legally bound by these terms and conditions.
    • You may only buy products from our site for non-business reasons.If you wish to buy for business purposes please contact us at enquiries@neuroptimax.co.uk.
    • This contract is only available in English. No other languages will apply to this contract.
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • read the acknowledgement email sent to you when you place an order (see clause 4.2); or
      • contact us using the contact details at the top of this page.
    • The key information we give you by law forms part of these terms and conditions (as though it is set out in full here).
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
    • Our Privacy Policy is available here.
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
    • Below, we set out how a legally binding contract between you and us is made.
    • You place an order on our site when you reach the end of the online checkout process and click on the button marked “Pay Now”. We will acknowledge your order by email. This acknowledgement does not mean that your order has been accepted.
      • We may contact you to say that we do not accept your order. This is typically for the following reasons:
        • the products are unavailable;
        • we cannot authorise your payment;
        • you are not allowed to buy the products from us;
        • we are not allowed to sell the products to you;
        • you have ordered too many products; or
        • there has been a mistake on the pricing or description of the products.
      • Your order will have been accepted when you receive an email from us to confirm dispatch (Confirmation Email). At this point:
        • a legally binding contract will be in place between you and us; and
        • our carrier will dispatch the products to you.
    • You have the right to cancel a contract for non-perishable products within 14 days without giving any reason.Unfortunately if a product is sealed for hygiene reasons and you break the seal, then you will no longer have the right to cancel.
    • The cancellation period will expire at the end of 14 days after the day on which you receive, or a third party other than the carrier and indicated by you receives the products.To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. an email or letter sent by post).It is sufficient for you to send your cancellation notice to us before the cancellation period has expired (i.e. it does not need to have reached us).
    • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.
    • We will make the reimbursement without undue delay, and not later than:
      • 14 days after the day we received the products back from you; or
      • (if earlier) 14 days after the day you provide evidence that you have returned the products; or
      • if there were no products supplied yet, 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make the refund using the same payment method as you used to buy the products, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
    • If you have received products:
      • you should send back the products to us, as soon as possible and in any event not later than 14 days from the day on which you tell us that you want to cancel. The deadline is met if you send back the products before the period of 14 days has expired;
      • you will have to pay the cost of returning the products; and
      • you are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
    • We use Royal Mail, DPD and DHL to deliver our products. If you want to see your delivery options and a list of countries to which we currently deliver, click here before you place your order.
    • The estimated date for delivery of the products is set out in the Confirmation Email (see condition 4.2.2).
    • Delivery of the products will take place when our carrier delivers them to the address that you gave to us.You are responsible for the products when delivery has taken place. In other words, the risk in the products passes to you when you take possession of the products.
    • If the delivery address is outside the UK, you will be responsible for complying with any legislation or regulation governing the importation of the products and all applicable import duties in the country of destination. We are unable to warrant that any products will comply with the legal requirements in any jurisdiction outside of the UK and it is your responsibility to ensure compliance.
    • We accept the following forms of payment: Visa and Mastercard debit and credit cards, American Express, Maestro, PayPal, Apple Pay and Google Pay.
    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see condition 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • Payment will be taken when you press the “Pay Now” button.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer.
    • Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under condition 5.
    • The price of the products:
      • is in pounds sterling (£)(GBP);
      • includes VAT at the applicable rate; and
      • does not include the cost ofdelivering the products and any applicable export taxes (if you want delivery options and costs, please click here before you place your order).
    • Please ensure that you read all accompanying instructions and guidelines before using our products.
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the products:
      • are of satisfactory quality;
      • are fit for purpose;and
      • match the description.
    • We must provide you with products that comply with your legal rights.
    • The packaging of the products may be different from that shown on the site.
    • While we try to make sure thatthe products conform in all material respects with their description and the colours of our products are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
    • Nothing in these conditions will affect your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    • Please contact us using the contact details at the top of this page, if you believe that your products are faulty and wantus to repair or replace the products (as appropriate) or issue a refund.
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
      • losses that:
        • were not foreseeable to you and us when the contract was formed; or
        • that were not caused by any breach on our part;
      • business losses;
      • losses of profit;
      • losses of revenue or earnings;
      • losses of opportunity; and
      • losses to non-consumers.
    • Our site is intended for use only by those who can access it from within the UK. If you choose to access our site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
    • Our site and all intellectual property rights in it are owned by or licenced to us and we reserve all of our rights in such intellectual propertyin connection with these terms and conditions.
    • Nothing in these conditions grants you any legal rights in the site or in relation to any intellectual property rights other than as necessary to enable you to access the site. You agree not to adjust to try to circumvent or delete any notices contained on the site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.By submitting information (other than your personal data as defined under data protection legislation), including text, photos, graphics or other content to the site you acknowledge that you have the right to use the same and grant us a right to use such information at our own discretion in any media, including without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the site.
    • Trade marks: Neuroptimaxis our trade mark. You should not use any trade marks from the site unless you have our prior written permission.
    • As a condition of your use of the site, you agree not to use our site:
      • for any purpose that is unlawful under any applicable law or these conditions;
      • to commit any act of fraud;
      • to distribute viruses or malware or other similar harmful software code;
      • for promoting unsolicited advertising or sending spam;
      • to collect identity information, authentication credentials, or other information (‘phishing’);
      • in any manner that disrupts the operation of our site or business or the website or business of any other entity;
      • in any manner that harms minors;
      • to promote any unlawful activity;
      • to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;or
      • to gain unauthorised access to or use of computers, data, systems, accounts or networks.
    • Our site may contain hyperlinks or references to third party websites. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and are unable to accept no legal responsibility for any content, material or information contained in them.
    • You may create a link to our site from another website without our prior written consent provided no such link:
      • creates a frame or any other browser or border environment around the content of our site;
      • implies that we endorse your products or services or any of the products or services of a third party;or
      • is placed on a website that itself does not meet the acceptable use requirements set out in these conditions.
    • We reserve the right to require you to immediately remove any link to the site at any time, and you shall immediately comply with any request by us to remove any such link.
    • You may decide that you would like to submit information to the site e.g. by posting a review, providing user generated content on this site or posting on one of our social media sites. While we are always happy to receive your submissions, please note that we are not obliged to monitor or moderate submissions to our site however we may remove or edit any submissions whether they are moderated or not.
    • Any submission or communication to users of our site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any submission or communication is:
      • your own original work and lawfully submitted;
      • factually accurate or your own genuinely held belief;
      • provided with the necessary consent of any third party;
      • does not contain any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable;
      • not defamatory or likely to give rise to an allegation of defamation;
      • not offensive, obscene, sexually explicit, discriminatory or deceptive; and
      • unlikely to cause offence, embarrassment or annoyance to others.
    • We shall apply these conditions in our absolute discretion. In the event of your breach, we may terminate or suspend your use of the site, remove or edit submissions, disclose submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.
    • While we try to make sure that the site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable.
    • We may use any submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the site to check for these matters). Therefore, we will not be legally responsible for keeping any submissions confidential nor will we be legally responsible to you or anybody else for any use of such submissions.
    • While we try to make sure that the site is accurate, up-to-date and free from bugs, we cannot promise that it will be.
    • We may suspend or terminate operation of the site at any time as we see fit.
    • Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
    • While we try to make sure that the site is available for your use, we do not promise that the site is available at all times nor do we promise the uninterrupted use by you of the site.

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

    • We will try to resolve any disputes with you quickly and efficiently.
    • If you are unhappy with:
      • the products;
      • our service to you;
      • the site; or
      • any other matter,

please contact us as soon as possible.

  • In the unlikely event that you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
    • let you know that we cannot settle the dispute with you; and
    • you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal:https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
  • The courts of England and Wales will have non-exclusive jurisdiction to settle any disputes or clams arising out of this contract (including non-contractual disputes).
  • The laws of England and Waleswill apply to this contract.

No one other than a party to this contract has any right to enforce any term of this contract.